Terms of Service
1 · Who's party to this
"Kinetiq" means Aspen Unity Capital LLC, a Delaware limited liability company. "You" means the individual or business using or evaluating Kinetiq's services. By using this website or submitting any form you agree these terms govern that interaction.
2 · What the service is
Kinetiq designs and builds, in various combinations: custom software (such as client portals, dashboards and internal tools), workflow automation between your existing tools, AI-powered phone receptionists, websites and landing pages, and paid advertising campaigns. The exact scope of each engagement is defined in your written quote or statement of work.
3 · How projects are priced
Work is quoted as a fixed price for a written scope, agreed before we start. Milestones, acceptance criteria and the payment schedule are set out in your quote or statement of work. If you want to add to the agreed scope, we quote the addition in writing before doing it. Taxes are added where applicable.
4 · Running costs and ad spend
Services a build depends on, such as phone lines and call minutes, AI usage, hosting and advertising spend, are billed by those providers to accounts in your name, at their own rates. We do not mark them up and we do not take any percentage of your ad budget.
5 · Support after launch
Fixes for problems in the first month after launch are included in the build price. After that, support and changes are quoted per request or drawn from a prepaid block of hours. Any ongoing arrangement we agree with you, including how either of us can end it, is set out in your signed agreement.
6 · Your data, your ownership
You own your business data, your customer conversations, your ad accounts, and any material you create with us. We hold your data only to do the work. If you leave, we export everything we hold in a reasonable format on request and delete our copies within 30 days.
7 · Acceptable use
Don't use anything we build for unsolicited calls, spam, debt-collection harassment, fraud, or anything a reasonable person would consider illegal in your jurisdiction. We reserve the right to stop work and refund any unused prepaid balance if we find our work being used for these purposes.
8 · Service level
We do not publish an uptime figure, because we do not yet run the monitoring that would let us stand behind one, and we would rather say that than quote a number we cannot evidence. What we do commit to: if a problem on our side causes you to miss calls or leads, tell us and we will fix it and make it right as set out in your agreement. Support requests are answered by email or a shared thread with the founders within two business days; new enquiries get a reply within one business day.
9 · Liability
To the extent permitted by law, Kinetiq's total liability under these terms is capped at the fees you've paid us in the twelve months before the event giving rise to the claim. We're a small team. If something goes wrong, we'd rather fix it and make you whole than fight about it, but this cap protects us from catastrophic exposure disproportionate to what you pay. This does not limit liability for gross negligence, fraud or intentional misconduct.
10 · Changes
If we need to change these terms materially, we email every active client at least 30 days in advance and post the change on this page with a new date.
11 · Governing law
These terms are governed by the laws of the State of California, USA. For clients located outside the United States, additional jurisdiction-specific terms will be negotiated as part of your individual contract. Final venue is set in each client's signed contract.
12 · Contact
For anything related to these terms, email kinetiq@kinetiq.info. We read every message and reply from one of the founders within one business day.