Custom AI · 24/7 phone answering
A custom AI receptionist that answers every call and books the appointment.
Every missed call is a customer who calls the next business on the list. Kinetiq builds an AI receptionist around your business: your hours, services, prices, booking rules and the tools you already use, on accounts in your name. It answers 24 hours a day on your existing number, books callers straight into your calendar and hands anything urgent to a real person. It isn't an app you rent; it's a custom AI build, and it can be one part of a larger system.
What it does on a call
Here is how a Saturday-afternoon call to a salon goes:
- Caller: "Hi, do you take walk-ins on Saturday?"
- Receptionist: "We do, until 6 pm. Want me to hold a chair at 3?"
- Caller: "Sure, under Jonas."
- Receptionist: "Done. You'll get a text confirmation in a moment."
The appointment is in your booking system, the caller has a text, and nobody at the front desk touched a phone. If the caller had asked for a price, the receptionist would have quoted your price list. If they had said "I'm bleeding" at a dental office, it would have transferred the call to the on-call number immediately.
Try a text preview of the receptionist
This preview is trained on Kinetiq's own business, so ask it what a caller would ask us: prices, setup time, integrations, what happens after hours. Your receptionist is trained on your business and answers by voice on your phone line.
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Kinetiq
Hi, I'm the Kinetiq receptionist preview. Ask me about pricing, setup time, integrations, or what happens when the phone rings at 7 pm. Try a question below.
What the AI receptionist handles
- Answering the phone, 24/7. Nights, weekends, holidays, lunch breaks, and the third ring when your only front-desk person is already on a call.
- Questions about your business. Hours, location, parking, services, prices, insurance you accept, what to bring. We train it on your answers, not generic ones.
- Booking appointments. Into the calendar or booking tool you already use, such as Google Calendar, Microsoft 365, Cal.com, Calendly or Acuity, or industry software like Vagaro, Mindbody, Jobber, Housecall Pro or ServiceTitan where your account allows it. It checks real availability before offering a time.
- Confirmations and reminders. A text confirmation on booking, a reminder before the appointment and a reschedule link if they need one.
- Messages and routing. Anything it can't handle becomes a message in your inbox or a ticket in your CRM, with a transcript and a callback number.
- Transfers to a person. Emergencies, upset customers, or anything you say should always reach a person get transferred live. If nobody picks up, it books a callback within the hour.
- Outbound follow-up (optional). It can call back missed leads, confirm tomorrow's appointments or chase unpaid invoices on a schedule you set.
What it will not do
It will not pretend to be a person: if a caller asks, it says it's an AI assistant for your business. It will not give medical, legal or financial advice. It will not book outside the rules you set (for example, no new-patient appointments after 4 pm on Fridays). And it will not guess at questions you haven't trained it on; it takes a message instead.
AI receptionist vs. answering service vs. hiring
An AI receptionist answers every call around the clock and books straight into your calendar. An answering service bills by the minute and usually can't book, and a second hire is a full salary plus benefits and still goes home at 5. For a small business that misses calls, the AI receptionist is often the cheapest way to stop.
| Option | Answers after hours | Books appointments | Typical cost | Where it falls down |
|---|---|---|---|---|
| Voicemail | No | No | Free | Many callers hang up and call the next listing. |
| Human answering service | Yes | Sometimes | Per minute | Scripted operators, long holds at busy times, no access to your calendar. |
| Hiring a second receptionist | No | Yes | A full salary plus benefits | Still one person, still goes home at 5. |
| Kinetiq AI receptionist | Yes, 24/7 | Yes, into your real calendar | One flat build price; phone and AI usage billed to you at the provider's rates | Takes about three weeks to set up, and a person still handles the calls it escalates. |
Setup: about three weeks
- Week 1: we listen. A 90-minute working session. We map every kind of call you get, the right answer to each, and which tools the receptionist needs to reach (calendar, CRM, phone system).
- Week 2: we build, you test. We train the receptionist on your business, connect it to your tools and give you a test number. You call it, try to break it, and we review together every 72 hours.
- Week 3: go live. We forward your line (all calls, after hours only, or overflow only; your choice) and stay close for the first month, tuning answers as real calls come in.
These are the same steps as any Kinetiq build. Here is the full build process.
Who it's built for
Any business where a missed call is a missed booking: dental offices, law firms, plumbers, HVAC and other home-service companies, medical and med-spa clinics, salons, auto shops and real-estate teams. For the first three we also build the wider system around the phone: see dental office automation, law firm automation and home service automation. We're based in Corona, in Southern California's Inland Empire, and work with businesses across the United States.
Part of a bigger build
The receptionist doesn't have to stand alone. We can build it as one piece of a larger system: the follow-up automations around it (missed-call text-back, reminders, review requests), the custom CRM it writes to, or an AI assistant for the owner that runs the inbox and calendar. The same two founders build all of it.
Pricing
One flat price to build and launch your receptionist, quoted in writing after a 15-minute call. After launch, the phone line and AI minutes are billed by those providers to accounts in your name, with no markup from us. At current provider rates, a single-location business taking a few hundred calls a month usually pays tens to low hundreds of dollars a month in usage, far less than a part-time front-desk shift. We estimate it in your quote from your call volume. If you want us to keep tuning it after the first month, that can carry a flat monthly fee, quoted in writing next to the build price before you pay anything. How our pricing works.
AI receptionist questions
- What is an AI receptionist?
- Software that answers your business phone with a natural voice, 24 hours a day. Kinetiq trains it on your hours, services and prices so it can answer common questions, book appointments into your calendar, text the caller a confirmation and transfer anything urgent to a real person.
- How much does an AI receptionist cost?
- Kinetiq charges one flat price to build and launch it, quoted in writing after a 15-minute call. After that you pay the phone and AI providers directly for the line and minutes you use. At current provider rates that's usually tens to low hundreds of dollars a month for a single location taking a few hundred calls, far less than a part-time front-desk shift. If you want us to keep tuning it after the first month, that can carry a flat monthly fee, quoted in writing next to the build price before you pay anything.
- Does the AI receptionist use my existing phone number?
- Yes. We forward your current number to it (all calls, after hours only, or overflow only). Callers dial the number they already know.
- Can callers tell it's an AI?
- It sounds natural, and many callers don't ask. If they do, it says it's an AI assistant for your business and offers to take a message or transfer them. You can test it yourself before it goes live.
- Do I have to replace my front-desk staff?
- Usually not. We suggest starting with overflow: after hours, lunch breaks and the third ring when your person is on another line. Your front desk keeps the calls that need a person, and the repetitive ones stop interrupting them.
- What happens with an emergency call?
- You tell us what counts as an emergency for your business. Those calls are transferred live to the number you choose. If nobody answers, the receptionist takes the details, books a callback within the hour and sends you a text right away.
- Does it speak Spanish?
- Yes. It can answer in English and Spanish and switch when the caller does. Ask us about other languages on the call.